Terms and Conditions

Effective Date: 7th June , 2025

Welcome to Dekoni.lk. By accessing or using our website and purchasing our products, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our services.

1. Overview

Dekoni.lk (“we,” “our,” “us”) is a Sri Lanka–based e-commerce platform specializing in skincare products such as whitening creams, serums, body butters, and night creams. These Terms apply to all users of our website, including customers, browsers, and contributors.

2. Eligibility

By using this site, you confirm that:

• You are at least 18 years old or have legal parental/guardian consent.

• You agree to comply with all applicable laws and regulations of Sri Lanka.

3. Products & Usage Disclaimer

We sell physical skincare products only. All product descriptions, images, and prices are accurate to the best of our knowledge. However:

• Product results may vary based on individual skin types.

• We offer a 7-day results guarantee as outlined on our product pages. However, proper use as instructed is required to qualify.

Medical Disclaimer: Our products are for cosmetic use only and are not intended to diagnose, treat, cure, or prevent any medical condition. Consult with a healthcare professional before use if you have skin sensitivities or allergies.

4. Orders and Payment

• All orders are subject to acceptance and availability.

• We reserve the right to cancel or refuse any order for any reason (e.g. out-of-stock, suspicious activity).

• Accepted payment methods: [Insert your methods, e.g. credit/debit cards, bank transfer, cash on delivery].

• Prices are listed in LKR and include applicable taxes unless otherwise noted.

5. Shipping

• We ship throughout Sri Lanka and offer delivery within [X] business days.

• Shipping fees and delivery estimates are shown at checkout.

• You are responsible for providing an accurate delivery address. We are not liable for delays due to incorrect or incomplete address details.

6. Returns and Refunds

• Returns are accepted within 7 days of delivery only if the item is damaged, defective, or incorrect.

• Products must be unopened and in original packaging.

• Refunds or exchanges will be processed after inspection of returned goods.

• Contact us at [your email] to initiate a return.

We do not accept returns for:

• Opened or used skincare products (for hygiene reasons)

• Change-of-mind purchases

7. Intellectual Property

All content on Dekoni.lk, including product images, branding, logos, descriptions, and design, is the intellectual property of Dekoni or its content providers. You may not use, reproduce, or distribute our content without prior written permission.

8. Limitation of Liability

To the fullest extent permitted by Sri Lankan law:

• Dekoni.lk is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our site or products.

• You assume full responsibility for proper product usage and any results thereof.

9. User Accounts and Conduct

• You may create an account for faster checkout and order tracking.

• You are responsible for maintaining the confidentiality of your account information.

• Misuse of the site, including fraudulent orders or false claims, may result in termination of access.

10. Modifications

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of the site constitutes acceptance of the updated Terms.

11. Governing Law

These Terms and any related disputes will be governed by the laws of the Democratic Socialist Republic of Sri Lanka.

12. Contact Us

For questions or concerns regarding these Terms and Conditions, please contact us:

Dekoni.lk

Email: [email protected]

Phone:Business Address: 28/1 Wijayanilmini, balangoda